Our online client advisors are available to assist you Monday through Friday, between 9am and 9pm, Saturday through Sunday from 10am to 6pm. (GMT)
Our online client advisors are available to assist you Monday through Friday, between 9am and 9pm, Saturday through Sunday from 10am to 6pm. (GMT)
Scan the QR code to send a message.
To reach an available online Client Assistant by chat, click “How may we help you?” for personalised advice.
We guarantee the quality of our products. However we can’t accept returns at this time for underwear products because of hygiene reasons.
In case of refunds. You will receive a refund to the same payment method you used when placing the order. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
All our items are unique because of their nature. So, we do not offer exchanges. But please contact us at [email protected] in case you have questions.