FAQs

Please see below our frequently asked questions. If you do not find your answer here, please use our AI chat function found in the bottom right of your screen or contact us where one of our team will be happy to answer your queries.

GARMENT CREATION

How long does it take to create my garment?

Creating a bespoke garment is a journey of craftsmanship and dedication, with each piece uniquely tailored to your style and preferences. On average, our garments take about six weeks from concept to completion. This timeframe allows for meticulous attention to detail at every stage of the process, ensuring that your garment is a true reflection of your individuality.

If you select from our pre-designed made-to-fit collection, your garment may be ready within the six-week timeline, as these designs already have an established pattern. However, if you opt for a bespoke piece, designed entirely from scratch to meet your specific requirements, additional time may be needed to create a personalized design, source materials, and craft your one-of-a-kind garment.

During this period, we take care to ensure every detail is perfected—from the initial measurements to the final quality assurance checks. Our team of skilled artisans is committed to delivering garments of exceptional quality, crafted with the finest materials and designed to fit you perfectly.

We understand that receiving a custom-made garment is a special experience, and we aim to make the journey as seamless and enjoyable as possible. While six weeks is our general timeline, we will keep you informed throughout the process and ensure your garment is delivered to you promptly and in pristine condition.

Thank you for your patience as we create a garment that is truly yours. We look forward to exceeding your expectations with our craftsmanship and attention to detail.

Creating a bespoke garment is an intricate journey, each step carefully crafted to ensure your garment is a perfect reflection of luxury and quality. From initial measurements to the moment your custom piece arrives at your door, our process is designed with meticulous attention to detail. Here’s a closer look at the seven stages involved in bringing your bespoke garment to life:

Stage 1: Confirmation of Measurements

The first stage is crucial. To create a garment that fits you perfectly, we need accurate measurements. We request multiple measurements to capture the nuances of your body shape. It’s essential that you take your time when providing these details, as they form the foundation for the rest of the process.

Stage 2: Cast Creation

Once you’ve selected your dream garment and supplied your measurements, we create a polystyrene cast of your body. This cast serves as a three-dimensional model, ensuring your garment will fit you flawlessly. We then draw a design tech plan based on your cast, ensuring that the garment is tailored precisely to your unique proportions.

Stage 3: Sourcing and Cutting Material

In this stage, we source the finest materials for your garment. If we don’t have the required fabric in stock, we work with trusted suppliers to acquire it. Once we have the materials, we begin the cutting process, laying the design tech plan onto the cast to ensure the perfect fit. Adjustments are made to accommodate specific needs, like wider bands for added support or extra hook-and-eye closures. Every step is followed by quality assurance to maintain our high standards.

Stage 4: First Prototype

Our expert corsetiers handcraft the first prototype of your garment. This stage is where your design starts to take shape. We focus on perfection, knowing that even the smallest detail makes a significant impact. After the prototype is created, our experts meticulously examine it against your cast to ensure the perfect fit. We never compromise on quality.

Stage 5: Creation of Final Garment

Using the measurements and feedback from the prototype, we create your final garment. This stage requires precision and careful attention to detail, as this is the piece you’ll receive. Our artisans work with the utmost care, ensuring that the final product meets our exacting standards for quality, design, and fit.

Stage 6: Quality Assurance

Quality assurance is the final step before shipping. We believe in creating garments that exceed your expectations, and this stage is where our experts examine every inch of your garment to ensure it’s flawless. Each garment is signed off by our quality assurance team, indicating that it meets our rigorous standards.

Stage 7: Shipping

After six weeks of dedicated craftsmanship by our team of experts, your bespoke garment is ready for you. The culmination of our combined experience of over 100 years is delivered to your doorstep by DHL Express. We take pride in knowing that the art and care that went into creating your garment will be appreciated when you finally wear it.

Throughout the entire process, we maintain our commitment to luxury, craftsmanship, and attention to detail. Each stage is a testament to the care and dedication that goes into creating bespoke garments at Beau Affinité. We hope you enjoy wearing your unique piece as much as we enjoyed creating it for you.

 
 
 
 
 
 

The primary difference between “bespoke” and “made to fit” lies in the level of customization and the design process.

  • Bespoke: This term refers to a fully custom garment designed from scratch according to your exact specifications. When you order a bespoke piece, you’re not only providing your measurements but also having a say in the design, fabric selection, style elements, and other personalized details. The process involves a detailed consultation with the designer or tailor to create a unique garment tailored precisely to your desires and requirements. Each bespoke piece is unique and handcrafted to suit the client’s specific taste.

  • Made to Fit: This concept generally involves creating a garment based on existing designs or styles but customized to fit your body measurements. While the design itself may be standard, the garment is tailored to ensure a perfect fit. Made to fit garments offer a higher level of customization than off-the-rack clothing, but they don’t typically involve the same level of design input or customization choices that come with bespoke garments.

In summary, bespoke garments offer a complete customization experience, allowing you to influence the design from start to finish, while made to fit garments focus on tailoring existing designs to your specific measurements for a perfect fit. Both approaches provide a personalized experience, with bespoke being more comprehensive in its customization and made to fit providing a more tailored option than standard sizing.

To arrange a consultation with our designers for a bespoke garment, simply schedule an appointment when placing your order. These sessions are conducted via Zoom and typically last about forty minutes. During the consultation, our designers will guide you through a personalized exploration of your style preferences, learning about your personality, your desired image, and the purpose behind the garments you envision.

This one-on-one interaction is designed to be an immersive and enjoyable experience, allowing our designers to get a sense of your unique character and fashion aspirations. After this initial discussion, they will create three distinct mock designs tailored to your specifications. A follow-up discussion will ensure the designs align with your expectations, giving you the opportunity to request any changes or adjustments.

Once you’ve signed off on your chosen design, we will gather your measurements and begin the process of bringing your bespoke garment to life. Our goal is to craft a piece that truly reflects your individuality, ensuring it is as unique and elegant as you are.

To arrange your consultation and begin this luxurious journey, simply contact us through our website or customer service. We look forward to helping you create a garment that not only fits you perfectly but also embodies your personal style and grace.

Sending us your measurements is a straightforward process designed to be convenient and stress-free. Once your order has been placed and confirmed by our team, you’ll receive an email with detailed instructions on how to take your measurements, along with a helpful measuring guide to ensure accuracy.

These measurements can be taken from the comfort of your own home and typically require no more than five minutes to complete. To get started, you’ll need a dressmaker’s tape measure, which is flexible and designed for measuring body contours. If you don’t have a tape measure, no worries! You can request a complimentary tape measure from us, and we’ll send it to you via post.

The measuring guide we provide is easy to follow, with clear illustrations and step-by-step instructions to help you take accurate measurements. You’ll be asked to measure key areas such as bust, waist, hips, and other relevant dimensions depending on the type of garment you’re ordering.

We understand that precise measurements are crucial for a perfect fit, so we recommend taking your time and ensuring the tape measure is snug but not tight. If you have any questions or need assistance during the measuring process, our customer service team is always here to help.

Once you’ve taken your measurements, simply reply to the email with the requested information. Our team will review your measurements to confirm they meet our requirements and reach out if any clarification is needed.

By providing your measurements, you’re taking the first step towards a garment that is uniquely tailored to you. We look forward to receiving your measurements and creating a piece that fits you perfectly.

If you’re unsure about how to measure yourself, don’t worry—you’re not alone.

At Beau Affinité, we understand that taking accurate measurements can be a bit daunting, especially if you’ve never done it before. That’s why we offer comprehensive support to guide you through the process.

When you place an order, you’ll receive a detailed measuring guide via email. This guide includes step-by-step instructions and visual aids to help you understand where and how to measure. It covers all the key measurements needed for our garments, from bust to waist to hips, and is designed to be straightforward and easy to follow.

If you’re still unsure or uncomfortable measuring yourself, please remember you can always contact our customer service team, who are more than happy to walk you through the measuring process over the phone or video call. They’ll answer any questions you have and provide tips to ensure accurate measurements.

Remember, we want your garment to fit perfectly, so it’s crucial to get the measurements right. If you need further assistance, just reach out to us. We’re here to ensure the measuring process is as smooth and stress-free as possible. Once you have your measurements, simply send them to us via email, and we’ll take care of the rest.

SHIPPING AND DELIVERY

How can I track my order status?

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. 

Upon placing your order, our meticulous process begins, dedicated to crafting a garment of unrivaled quality and sophistication tailored exclusively for you. With utmost attention to detail and precision, our artisans meticulously bring your vision to life, ensuring every stitch embodies the essence of luxury.

Once your bespoke creation is complete, we orchestrate its journey to you with the utmost care and swiftness. We entrust your garment to the hands of DHL Express, renowned for their expedited and reliable service. Within one to two business days of collection, your exquisitely crafted masterpiece will grace your doorstep, delivered with the same elegance and finesse that defines our brand.

From the inception of your order to the moment it arrives at your door, we uphold our commitment to excellence, ensuring your experience with Beau Affinité is nothing short of extraordinary.

If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.

RETURNS

How do I return an item?

Due to our garments all being made to fit or bespoke to your unique shape and style, we do not offer returns. However, if your item has been lost or damaged in transit, please Contact Us and one of our team will be there to assist you.

GIFTING AND PACKAGING

How to send my item as a gift?
If you are purchasing a garment as a gift for someone else, let us know by adding your personal note in the ‘additional information’ box seen at the checkout. We will then handwrite your note to be sent with the garment.
Beau Affinité is always working towards promoting a more sustainable future. It is another reason why we hold no stock as we want our customers to treasure their bespoke garments for years to come. All of our lingerie bags are crafted from naturally sourced silk and are reusable. and our Beau Affinité boxes are made from recycled cardboard.
To ensure the safety and pristine condition of your unique garments, we carefully package each item in the most protective manner. This meticulous approach guarantees that your purchase arrives at your doorstep intact and without damage. Due to our commitment to safe delivery, we do not offer customizable packaging options.

MY BEAU AFFINITÉ ACCOUNT

What is 'MY BEAU AFFINITÉ' Account?
 MY BEAU AFFINITÉ means complete access to our exclusive deals and latest designs. Streamline your shopping experience and save time at checkout by adding your shipping details in one place and simply log in to track your order.  With a MY BEAU AFFINITÉ account, you can create your own tailor-made collection by adding items to your wish list.

Creating an account is easy. Simply click create account or on the user icon in the top right of the page. 

Editing your account details is easy. Simply click edit details or on the user icon in the top right of the page. 

To delete your account, go to my account and click on the delete account link.

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