Customer service

We’ve put together a few frequently asked questions below. If you have any other questions, please get in touch with us here or at [email protected]

How to use the website

Creating an account is easy. Simply click create account or on the icon in the top right of the page and select create an account. 

You don’t need to create an account to explore and shop on our website. However, creating an account gives you access to some benefits such as saving wish lists and saving some personal information like addresses for faster check-outs. 

Click on the forgotten password link on the account login page and enter the email that you used when you signed up. You will receive an email allowing you to reset your password. If you don’t receive an email please contact us on [email protected]

If you’d like to keep track of any items that you’re interested in without adding them to your cart, you can use the wish list.

To add items please browse through our range of bras, thongs & briefs, garters & corsets and click on the heart icon to add to the wish list.

Click here to see your wish list.

Measurements

We don’t provide lingerie in standard sizes as each item is made to order to the measurements that you have provided. Once you have placed your order, we will send an email with information on how to let us know your measurements. If you haven’t received this email, please click here.

Here at Beau Affinité we believe all garments should be made to your exact size.

We don’t have any sizes in stock as every item is hand made to order to ensure that it is the right fit for you.

Please see our size guide for full instructions. 

After you have placed your order, you will receive an email with information about how to send us your measurements. If you haven’t received this email please click here

Products

We have pictured all products from a range of angles to give the most accurate images possible. 

We have tried to optimise all images to show the precise colour  but individual screens can display colours differently and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.

Here at Beau Affinité we believe all garments should be made to your exact size.

We know that everyone hates the disappointment when the garments you wanted don’t quite fit or aren’t designed for your body shape making them uncomfortable. This is why we make the garments for the individual not the masses.

We do not make off the rack garments with vague measurements in the hope that it will fit. Using our measurement guide, take your measurements and then input all your measurements when placing your order. We will then make your tailored garment; as you can appreciate this process does take time but you cannot rush perfection!

All our garments have a six week lead time as they are all being made by hand. Large orders will take longer as our professional tailors ensure the highest quality in production. You will be notified of the progress throughout up to the point of receiving your garment. 

Please see our size guide for full instructions. 

Privacy and security

We take data protection very seriously, and your information will only be shared with third parties for the purpose of fulfilling your order and where they abide by applicable data protection legislation. Full details can be found in our  Privacy Policy.

We use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting information over the internet when you provide any information through our site.

We use Stripe payment processing for all purchases who are a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

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